Our Services

Home presentation

Indoor – Cleanliness, tidiness, furnishings, space availability, recreational and educational facilities, effective use of outdoor space; “homely feel”, hazard spot check, health and safety checklist
Outdoor – Lighting, site maintenance, parking facilities, general presentation
Health and safety checks

Location overview

Local environmental risks, crime levels, leisure and recreational facilities in the area. How local risks are understood and managed within the home.

Visitor vetting checks

Visitor ID checked, fire procedures and visitor policy explained

Observations

• Peer-to-peer interactions;
• Peer-to-staff interactions;
• Staff-to-staff interaction;
• Registered manager-to-staff and
• Registered manager-to-peer interactions

Staff approach, presentation, dress code, language, engagement style, “leading by example”, active listening skills, effective behaviour management on the go
Young people engagement, involvement, constructive use of adult’s time;
Peer interactions, factors affecting behaviour; peer matching and compatibility

Direct engagement

With young people (supervised at all times); staff; registered manager; linked external professionals (social worker, independent reviewing office and advocate if available); other linked professionals

For example,

Registered manager

Understanding the home’s statement of purpose; strengths and challenges managing the service, vision for home development; understanding the staffing team and providing the relevant levels of support; driving the service improvement; understanding of the needs of the young people and setting clear expectations within placement plan; leading by example; reflective analysis and oversight

Staff

Their views, what parts of the job they find easy/difficult, do they feel supported, their understanding of the child, understanding of the quality care standards, personal resilience; team work; accountability, engagement with young people, their own views and reflections

Young people

Feedback in their own words

External professionals

How they find communication from the provider, are they happy with the quality of service, obtaining comments and feedback in their own words

Policies and procedures

How well these are embedded, understood and implemented; their effectiveness, adherence; clarify and content

Recording and record keeping

Quality, timeliness or reporting, reflective practice, restorative practice, culture of learning, management and oversight of day-to-day matters; seeing the bigger picture, understanding when additional support is needed and how to access it, integrity and accountability within

Monitoring

• Sanctions/rewards
• Incidents (e.g. Physical intervention, missing from care)
• Accidents
• Medication errors and near-misses
• Safeguarding notifications

Incident elimination strategy

Reflective approaches from the registered manager; staff debrief; young people reflections; risk assessment & care plan updates; clinical consultation; team discussion; overview/feedback to independent visitor

Young People Progress

• Engagement and involvement. Independence and being their own person. Resilience, self-sufficiency and aspirations
• Their overall presentation (happy, withdrawn, reserved; secretive, controlling, non-committal, angry), self-perception and attitude, frequency and duration of heightened behaviour and triggers; assessing how mental health, physical and emotional needs are met
• Daily routines, sleeping patterns, diet, physical activity, outdoor time. Levels of stimulation, Opportunities to withdraw.
• General progress, sense of “moving in the right direction” from staff, registered manager and the child. Overview of care, education and health.
• Relationship management with peer, case staff and associated adults inc. family
• Voice of the child, “being heard”

Changes since the last visit

Other topics as requested